If you purchased a Gryphon, Gryphon CS, or Gryphon CTS with
custom calibrations, we will need your PCM's HEX code.
If you have a Gryphon, you can get the HEX code by going
to MENU --> DIAGNOSTICS --> TECH SUPPORT --> VEHICLE
INFO. If you have a Gryphon CS or CTS, you can get
the HEX code by going to HELP --> VEHICLE INFO.
You may submit your HEX code to us using the form below or
e-mail us directly at
hexcode@phptune.com
-- please include your serial number and name in the subject.
We are happy to offer our customers the option of live online
support. By using the software available by clicking the
button above, we will be able to take control of your
desktop remotely and guide you through upgrades or
troubleshooting with you on the phone. You will be able to
see everything we are doing, and you can cancel the
session at any time. When the session is finished, the software
will completely uninstall itself from your computer.
Most of our products carry a 1 Year Warranty from the
manufacturer. For more information on product warranty,
please contact a us.
To ensure that items shipped to PHP can be properly tracked,
ALL returns MUST be accompanied by a Return Merchandise
Authorization (RMA) form. To obtain your RMA number, please
contact us by phone or e-mail. Then, fill out the RMA
online and print it or fill it out by hand and include
it with your product when you return it.
NO RETURNS WILL BE ACCEPTED WITHOUT AN AUTHORIZED RMA NUMBER!
Custom Calibrations, Shipping, and Labor Charges are
NON-REFUNDABLE.
A 15% fee will be charged for any item
returned over 30 days and for products that are not
returned in brand-new, sellable condition.
No refunds will be accepted after 90 days. Products will
be repaired or replaced only.
